A: The skin produces melanin through melanocytes as a defense mechanism against UV rays. When melanin is produced excessively in certain areas, it can lead to hyperpigmentation.

A: Post-acne pigmentation, known as post-inflammatory hyperpigmentation (PIH), results from inflammation that triggers excess melanin production. This pigmentation can persist even after the acne has healed.

A: Post-acne pigmentation (PIH) can be treated effectively with the Everlasting Clean and Brightening Ampoule.

In contrast, acne scars are structural issues that occur during the skin's healing process and require consultation with a skilled dermatologist for appropriate treatment.

A: No, it cannot.

UV exposure can lead to further pigmentation, which may reduce the effectiveness of Helichrysum. We recommend using sunscreen during the day for optimal protection.

A: Always apply sunscreen, even on cloudy days, and reapply every two hours or after extended sun exposure for the best results.

A: Yes, our products are suitable for sensitive skin.

However, we recommend starting with a small amount to gauge tolerance.

A: Hormonal changes can increase skin pigmentation.

Birth control pills may stimulate melanocytes due to their hormone content, potentially leading to increased melasma or dark spots.

A: Results vary by individual and the type of pigmentation. Some users may notice improvements within seven days, while others may see results after using a full bottle.

A: The shipping, return, exchange, and refund policies apply only to products purchased within South Korea. For overseas purchases, separate customer support is required, so please CONTACT US.

A: If you place your order before 2 PM on a weekday, it will be shipped the same day; orders placed after that will be shipped the following day. Typically, it takes 2-3 weekdays from the order date, but some areas, such as remote mountainous regions may require a longer shipping time. Shipping and delivery may be delayed due to high order volumes on weekends, holidays, special holiday seasons, and during sales events.

A: Products are shipped via CJ Logistics.

A: If you provide a new shipping address through CONTACT US before 2 PM on the same day you place your order, we can assist with the change if it hasn’t been confirmed for shipping. Please understand that changes cannot be made after shipping confirmation.

A: You can check the shipping status of your order under [My Account - Order - Track Shipment].

A: Orders that have been paid can only be canceled before the logistics cut-off at 2 PM on weekdays via CONTACT US. However, we kindly ask for your understanding that orders that have already been shipped or placed after 2 PM cannot be canceled.

A: First, please confirm the delivery status with the courier staff. If the delivery driver confirms the order was delivered but you have not received the product, please CONTACT US.

A: Alplish currently ships to South Korea, the United States, and Mainland China.
We are focused on providing reliable delivery and appreciate your understanding as we work towards expanding to more international locations in the future.

A:
1. Cases where returns are possible:
- Returns/exchanges due to change of mind or accidental purchase can be requested within 7 days from the date the product is received (shipping costs are the customer’s responsibility).
- Returns/exchanges are not possible if the packaging of some products has been opened or damaged, resulting in loss of product value.
- When applying for a return, a shipping fee of 2,500 to 5,000 KRW may apply, depending on the reason. For orders that received free shipping, the round-trip cost may be deducted from the refund amount; if you paid for shipping, the one-way cost may be deducted.
- Any free gifts or promotional items provided with the purchased product must be returned with the product in case of exchange/return.
- Customers wishing to exchange/return must apply through CONTACT US for confirmation and collection.
2. Cases where returns are not possible:
- If the product is lost or damaged due to customer responsibility (excluding cases where the packaging is damaged to check the product).
- If the product value has significantly decreased due to customer use or partial consumption.
- If the product value has significantly decreased over time, making it difficult to sell again.
- If the product packaging has been damaged or the product has been opened.

A: Return shipping is free for defective products or incorrect deliveries. However, if it’s due to a customer’s change of mind, the round-trip shipping cost will be the customer’s responsibility, so please decide carefully.

A: Please take a photo or video upon delivery and CONTACT US

A: Returns must be processed through CONTACT US for collection. Any returns made outside of the registration through CONTACT US may not be eligible for a refund.

A: Exchanges can be processed for the same product in cases of defective products or incorrect deliveries. However, if you do not like the product or if it's due to a change of mind, you will need to return it and repurchase. If you wish to exchange due to defective products or incorrect deliveries, please contact us through CONTACT US.

A: The refund processing time varies by payment method:
1. Card payment: It takes about 3-7 business days from the cancellation/return completion date, depending on the card issuer.
2. Bank transfer/real-time account transfer: It takes about 2-3 business days from the cancellation (refund processing) or return completion date.
3. Mobile payment: If canceled on the day of payment, the amount will be reflected in the mobile payment; refunds for cancellations from the following month will be made to the account you provided (for account refunds, it takes about 2-3 business days after registration).
4. Discount coupons: If canceled or registered as a return, the coupon can be restored within its usage period (it will not be restored after the expiration date).

A: Skin reactions to cosmetics can occur if some ingredients in the product do not suit your skin, and this is not considered a quality issue. Additionally, discomfort may arise due to changes in body rhythm, seasonal factors, or external conditions. If you suspect a reaction to a cosmetic product, please stop using it immediately. Your skin condition should improve gradually. It is also advisable to avoid using packs, massages, saunas, etc. For further inquiries and consultations about the product, please request through CONTACT US.

A: You can check the details of your ordered products in [My Account - Order].

A: Changing the payment method is not possible.

A: Click the person icon on the right top of the screen to [login] , then select the [Sign Up] button, or just click [Sign Up] here. Please note that only individuals aged 14 and over can register for membership.

A: According to the Electronic Commerce Act, only individuals aged 14 and over can register for membership.

A: To log into your account, click the link below to go to the ALPLISH account login page.
ALPLISH Login Page
Enter your email address and password, then select the login button.

A: Member IDs cannot be modified.

A: Click the person icon in the upper right corner to [login], then access [Forgot your password] for easy guidance.

A: Personal information changes can be made in [My Account > Manage].